Intelnetwork Services 

i-Customer Support

Excellent end-user service quality and network utilization through efficient operations.

Intelnetwork maintains a committed team of competent engineers, which can provide 7 days a week, 24 hours a day basis (7x24) network operations support services.

With our proven support methodology and processes, Intelnetwork has the ability to provide high-quality support leading to operational excellence. Our unique and optimal mix of local and global expertise, represented by a customer service manager, guarantees the agreed service level.

i-Customer Support comprises of the following services:

Technical  and System Support :
- Providing phone and email support up to 7x24
- Providing first and second line supports up to 7x24
- SW upgrades and updates management
- Problem troubleshooting and analysis
- Preventive System Maintenance
- Multivendor support

Call Center :
- Call receipt and handling on a 7x24 basis
- Service entitlement screening
- Contacting and transferring the assistance request to the appropriate support organization
- Remote technical assistance

For more info, please contact our sales team at info@intelnetwork.com.sg


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